Refund & Cancellation Policy

This policy explains how refunds and cancellations work for SoleAPI, a prepaid, usage-based AI gateway service operated by Oryntis, LLC ("Oryntis", "we", "us"). It applies in addition to our Terms of Service and Privacy Policy, and to any product-specific terms presented to you before payment or checkout.

1. Prepaid Balance and Top-Ups

SoleAPI is prepaid: you add funds to your account balance, and usage of the Service is deducted from that balance based on the models you call and the tokens processed, at the rates shown at the time of use. There are no subscriptions, recurring charges, or minimum commitments.

2. Refund Policy

Unused balance. If you wish to stop using the Service, you may request a refund of the unused portion of a top-up within 14 days of the payment by contacting us. Approved refunds are returned to the original payment method, pro-rated to the amount actually received for that top-up (for example, where a promotional discount applied, the refund is based on what you actually paid). A reasonable processing fee may be deducted to cover non-recoverable payment-processing costs, where permitted by law.

The following are non-refundable, unless required by law or otherwise agreed in writing:

• Balance that has already been consumed by API usage;
• Bonus, promotional, referral, or redeem-code credits, which have no cash value;
• Third-party model or vendor fees already incurred on your behalf;
• Any negative balance arising from post-paid settlement of in-flight usage, which remains payable and will be offset against the refund or your next top-up.

How to request. Send your request to [email protected] or through our contact form from the email address associated with your account, including the transaction you want refunded. We may verify your identity before processing. Approved refunds are typically initiated within 10 business days; the time for funds to appear depends on your payment provider.

3. Cancellation Policy

There is nothing to cancel in the subscription sense — the Service is prepaid and you may simply stop using it at any time. Closing or deleting your account does not automatically refund your remaining balance; if you want a refund of eligible unused balance, request it under Section 2 before closing your account. If your account is terminated for violation of our Terms of Service, we reserve the right to withhold refunds to the extent permitted by law.

4. Disputed Charges

If you believe a charge is incorrect — for example, usage you don't recognize, or a double top-up — please contact us first at [email protected] before initiating a chargeback with your payment provider. Most billing issues can be resolved quickly with the per-request usage logs available in your console. Initiating a chargeback on correctly billed usage may result in suspension of your account while the dispute is investigated.

5. Terms & Conditions

Use of the SoleAPI website and Service is governed by our Terms of Service, Privacy Policy, and any product-specific terms provided before payment or checkout. Where a signed agreement or order conflicts with this policy, the terms of that agreement or order control.

6. Contact Us

For any refund or cancellation request, or questions about this policy, contact us at [email protected] or through our contact form.

Oryntis, LLC
1908 Thomes Avenue, STE 61266
Cheyenne, Wyoming 82001
Email: [email protected]